Shipping & Returns

You can expect a maximum of 6 working days on local shipments (inside the UAE). Upon your selection of a suitable shopping option, the following steps take place:

• Once your order has been shipped, you will receive an e-mail from ngp.ae with your tracking number and a link to the website order-tracking page
  
• You can check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions by using your tracking number. Your tracking number can be found in the e-mail confirming the shipment of your order or within the Order Status page on ngp.ae

Correct Identification

Customers have to enter the correct details of Consignee / Recipient Name (as it is stated on their legal identification cards approved by the Government) with complete address, nearby landmarks, postal code and contact number for hassle free delivery.

As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the government recognized  identity proofs or address proof to collect the product such as Emirates ID, Driving License, etc.



We make sure that delivery is made with the help of a courier agent after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient's identity proof. During this process, the receiver is expected to cooperate with the agent by providing with original copies of identity proof.

What do I do if I don’t receive my order?

We track all orders from the moment they leave our shop. If your item doesn’t arrive on time, let us know and we’ll locate it for you. All wrongly shipped or short shipped product issues will be resolved immediately. Replacements will be shipped within 24 hours of notice (depending on stock availability).

Delivery Location

Orders can only be delivered to residential and commercial locations only. The delivery of orders cannot be done to any public places such as malls, hotels, restaurants, hostels, on road etc.

If the recipient is unavailable during the time of delivery, we will try 3 attempts to deliver the product. In the event the recipient is still not reachable/ available, the item will be returned to our office. If the customer does not accept the delivery, return shipping charges along with Import duty in Dubai will be accepted by the customer and the same shall be deducted from the customer’s amount. Please make sure of your availability during the delivery of your shipment.

Return and Exchange Policy

Note: The below Return Policy does not cover customized jewelries, Watches, Accessories, Art & Antiques.

Within 30 days of purchase date

Gold Jewelry can be exchanged for either gold or diamond jewelry, or a gift voucher equal to the invoiced amount. Price changes will be taken into account and only one-time exchange is allowed.

Diamond Jewelry can be exchanged either for diamond jewelry, or a diamond gift voucher equal to the invoiced amount. Only one-time exchange is allowed.