Product Care

Product Care & Repair

We are delighted to offer cleaning and repair services for most Jewelry products. 

Gemstone and Pearl Jewelry

Crafted from precious materials, diamond, gemstone and pearl jewelry require special care and attention. 

Day-to-day Care

Diamond, gemstone and pearl jewelry needs to be treated with care. Even diamonds, the world’s hardest mineral, can be damaged under certain circumstances, and other gemstones are delicate. To prevent damage as much as possible, we recommend that you avoid exposing your diamond, gemstones and pearl jewelry to the following:

• Variable temperatures (humidity, hot water, long exposure to direct sunlight, etc)
• Perfumes and cosmetics
• Household chemicals and harsh cleaners

It is highly recommended to take off your jewelry when you bathe, swim or exercise to maintain quality.

Gold Jewelry

Between professional servicing, most gold jewelry can be maintained with a non-abrasive cleaner. Examine your jewelry regularly to make sure settings are snug and joining clasps are secure.

Avoid exposing gold jewelry to household bleach which will cause rapid discoloration and possible disintegration to the gold.

Storing your jewelry plays an important part as well. At the time of purchase, all jewelry is wrapped in a protective box, case or tarnish-resistant pouch. We recommend that you place it back in its original case or another suitably lined box or pouch between uses.

Our services include:

Professional jewelry resizing, cleaning, polishing and repair 

To submit a service request, kindly contact us on: info@ngp.ae.  Terms and conditions apply.

Our Customer Care Team is available Saturday to Thursday: 9AM - 6PM.

Important Note: This Product Care & Repair policy does not cover Watches, Accessories, Art & Antiques.

Read the below carefully:

*Defective/Damaged Product Return Policy.

For other servicing questions, please email us on info@ngp.ae or Whatsapp +971 50 898 75 80